Dastaan Help Center

Har Dil Ki Kahani - We are here to help you 24/7. Browse our frequently asked questions below.

General & Account

1. Is Dastaan App free to use?
Yes! Dastaan offers a massive library of content for 100% free, supported by ads. If you prefer an ad-free experience, you can upgrade to our Premium Subscription.
2. How do I delete my account and data?
To permanently delete your account and all associated data:
  1. Open the Dastaan App and go to your "Profile".
  2. Scroll to the bottom and tap "Delete Account".
  3. Confirm the prompt. Warning: This action cannot be undone, and your watch history and saved videos will be permanently lost.

Subscriptions & Billing

3. How do I cancel my Premium Subscription?
All our subscriptions are securely managed by Google Play. To cancel:
  1. Open the Google Play Store app on your device.
  2. Tap your profile icon in the top right.
  3. Tap Payments & subscriptions > Subscriptions.
  4. Select Dastaan and tap Cancel subscription.
4. Can I download videos to watch offline?
Currently, offline downloading is an exclusive feature for our Premium Subscribers. Free users can enjoy streaming content online in high quality.

Creator Panel (Upload Videos)

5. How can I upload my own videos?
To upload content, you need to apply for our Creator Panel. Go to the Creator section in the app, fill out your profile details, and submit your application. Once our Admin team approves it, you can start uploading!
6. What type of content is allowed?
We strictly prohibit copyrighted material, explicit content, and violence. All videos uploaded by Creators are monitored. Violating these rules will lead to immediate account suspension.

Kids Mode & Safety

7. What is Kids Mode?
Kids Mode is a dedicated, safe environment within Dastaan designed for children. When active, it filters out mature content and disables personalized tracking (COPPA compliant) to ensure a 100% safe viewing experience for younger audiences.

Troubleshooting & Support

8. Video is buffering or not loading?
Please try the following:
9. How do I contact the support team?
We are always ready to assist you! You can reach out to us at support@dastaan.fun. Our support team usually replies within 24-48 hours.
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